FAQ

What are your delivery days and times?

We deliver 7 days a week! The guidelines for delivery are as follows:

For next day delivery:
Order any day – Delivery next day before 5:00pm or after 5:00pm

For same day delivery:
Order Monday to Friday before 9:00am Р Delivery same day before 5:00pm
Order Monday to Friday before 10:30am – Delivery same day after 5:00pm
Order Saturday before 9:30am – Delivery same day before 5:00pm (No after 5:00pm option for weekend delivery)
Order Sunday before 9:30am – Delivery same day before 5:00 pm (No after 5:00pm option for weekend delivery)

Is there a minimum order total required for delivery?

Yes. All online orders must meet an $50.00 required minimum purchase amount before delivery fee to be eligible for our delivery service.

What is the cost for online grocery delivery order service?

The cost for our online grocery delivery service is $11.95 + tax.

Can I specify when my order arrives?

Though we do our best to deliver your groceries at a time that is best for you, we cannot guarantee any specific time outside of our delivery days and times guidelines stated.

How far in advance can I place an online grocery order?

You can order as far in advance as you wish. You are able to specify a date in the special instructions portion of your order.

Is an account required to place an order?

An account is not required to submit an online order; however, we do recommend creating an account so that you may take advantage of such benefits as: saving past order history, creating a favourites list for products and taking part in valued customer promotions.

I am not going to be home when my groceries are to be delivered. Who should I contact?

If you are not going to be home when your groceries are expected to be delivered, please contact the store as soon as possible and we will work with you to have them delivered at a different day or time. If you are not home and a delivery attempt is made, the order will be returned to the store and an associate will attempt to contact you to determine an alternative delivery time. If an associate is not able to reach you within 24 hours the order will be cancelled.

Can I cancel my order after it is submitted?

If you need to cancel your order, please contact the store as soon as possible so we can make arrangements with your accordingly.

I forgot to add item(s) to my order. Can I add items after my order is submitted?

If you forgot an item on your online order, you will need to submit a new order. Associates will not take any instructions regarding missed order items or other adjustments over the phone.

I have received my order and there is an issue. Who should I contact?

If you have an issue with your order after it is received, please contact the store as soon as possible and we will rectify the issue with you.

What are the methods of payment?

Orders can be paid by Visa, Mastercard, American Express or Interac upon delivery or paid in-store by a corporate charge account. For more information on opening a corporate charge account, please contact the store directly.

Do I have to input my payment information on my account profile?

No, you do not need to provide your payment information in your online order profile. All orders are paid via credit card or Interac at the time of delivery. Our delivery driver will have a handheld payment processing machine with them at the time of delivery ad will accept your payment at this time.

What areas do you deliver to?

Before selecting a product for your order, you will be prompted to provide your postal code to verify that you delivery destination is within our delivery area. If you have further questions regarding our delivery boundaries, please contact an associate in-store for further clarification.

Can my business submit an online order?

Yes! We deliver to any address within our delivery area. For business clients, we encourage you to reach out to the store for additional information on applying for a corporate account before placing your first order.

I live in an apartment building; can you deliver right to my door?

Yes we can!

Can I order on behalf of someone else?

Yes you can. If you wish to purchase groceries on behalf of someone else, we ask that you contact the store directly before your first order so we can explain our policies and procedures on payment processing.

Can I collect Airmiles with my online order?

Yes! Simply input your Airmiles card number during the checkout process and our associates will ensure your points are accumulated for your order.

Can I redeem Airmiles Cash with my online order?

Unfortunately we are unable to redeem Airmiles Cash towards your online order without the physical card present during the payment processing stage of the order transaction. All Airmiles Cash transactions must be done in the store. Handheld payment processors are not able to complete Airmiles Cash transactions.

I did not get my Airmiles points on my online order. Who do I contact?

If you did not receive Airmiles for your order, please contact Metro Ontario Customer Care at 1(800) 763-7374 and an associate will be happy to assist you.

Is the delivery vehicle refrigerated?

Our delivery van is not refrigerated however we do have procedures in place to ensure your groceries are delivered fresh. If you have any concerns about the product after they have been received please contact the store and we will work with you to address any concerns.

Can I redeem coupons with my online order?

We are not able to process coupons of any kind without obtaining the physical coupon therefore, we are not able to redeem coupons through our online grocery order system. We apologize for any inconvenience this may cause.

What if the product I ask for is not available in-store?

If a product you request on your order is not available in-store, you can select the substitute option that allows associates to substitute items of a similar size and price. You can also specify that you do not wish to have item substitutions for items that are not available. We will itemize all substitutions and missing items with your receipt.

I have specific needs or concerns that I wish the store to know about. Where can I input this information?

We understand that you may have special instructions for us when picking and delivering you grocery order. We encourage you to let us know about these details in the section titled “Couldn’t find something? Please add it below!” on the checkout page. These instructions can include but are not limited to allergies, packing instructions, apartment ring number, what entrance the driver should bring your order to, advance notice of deliver etc.

I could not find a particular item on the site. Is there a specific spot where I can list it?

If you are unable to find a specific item(s) you can manually make a list on the checkout page in the section titled¬†“Couldn’t find something? Please add it below!” Please be as specific as possible so our Online Orders team know exactly what you are looking for.

I want a product that is listed in the flyer as being on sale but the price online does not reflect that. Will I get the product at the sale price?

Yes you will. All the prices on our site reflect the regular retail price. When the Online Orders team processes your transaction the sale price will be applied to those products.

The price online does not match the price on my receipt. Why?

Though we do our best to consistently update the prices on our website, we may miss some from time to time. If you have any concern about a price or how much your order came to, please contact the store directly via phone or email and we will assist you as best we can.